According to ElevenLabs (@elevenlabsio), the company has expanded its omnichannel AI platform by integrating WhatsApp, the world's most popular messaging channel (source: x.com/elevenlabsio/status/2001306597474111809). This development allows businesses to design an AI agent once and deploy it seamlessly across web, mobile, phone lines, and now WhatsApp. The practical application of this integration enables companies to provide unified AI-driven customer support and engagement across multiple channels, significantly improving customer reach and operational efficiency. The move taps into WhatsApp's global user base, opening new business opportunities for AI-powered customer service and conversational commerce, especially for companies aiming for wider market penetration and streamlined communication workflows.